Help Center

FAQ

Shipping

How long will Order Processing take?

How will it take for me to receive my item?

I placed an order but I did not receive a order confirmation email. What's going on?

May I make changes to my Order/Shipping Address?

I ordered for mistake what can I do?

Where do you Ship from?

Ordering

Do I need to have an account to order?

What if I forgot my password?

What if I typed the wrong email address?

Are there any exchange rates?

What payment methods do you accept?

How secure is my online order?

How do I set my shipping address?

Can I change my shipping address after placing an order?

Can I use several discount codes in one order?

Returns

How do I return an item?

Will shipping be covered for my returns?

What if the item(s) I received are defective/incorrect/damaged?

How long is the returns process?

When will I receive my refund?

Wholesale Orders

I want to resell your products, what can I do?

Contact

How can I contact you?